Information and communication technology in tourism

Kuzman, Boris and Petković, Biljana and Milovančević, Miloš (2024) Information and communication technology in tourism. In: The Eighth international scientific conference Tourism and green investments, Vrnjačka Banja, May 31st - June 1st, 2024. University of Kragujevac, Faculty of Hotel Management and Tourism, Vrnjačka Banja, pp. 75-86. ISBN 978-86-89949-83-4

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Abstract

Tourism is a major pillar of the global economy, significantly shaped by modern information and communication technologies (ICTs), including the Internet. These advances have revolutionized information dissemination and spurred innovations within the tourism industry. Known as „electronic tourism“ or „e-tourism,“ this transformation involves the digitization and modernization of industry infrastructure and operations. ICT integration has led to the development of innovative tools and platforms, enhancing efficiency, personalization, and interactivity for both providers and consumers. Technologies such as online booking systems, virtual tours, customer relationship management (CRM), and targeted marketing are now essential for operational efficiency, customer satisfaction, and market reach. Moreover, ICTs play a crucial role in strategic planning and decision-making. By analyzing big data and utilizing sophisticated analytics, tourism businesses can gain insights into market trends, consumer preferences, and competitive dynamics, enabling informed decisions and adaptation to the digital age.

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